A message to our valued clients

Dear Live Event Fan,

We are continually monitoring the guidance provided by the Centers for Disease Control (CDC) and are adjusting our COVID-19 contingency plans as necessary to continue providing the same high level of service as always. 

We care deeply about live events, and the fans that make them so special. We want to provide as much clarity as possible on how this impacts your tickets.  Please keep in mind we are a secondary ticket provider and do not have influence or control decisions around event changes like cancellation, postponement, or increased safety measures at the event level.

What You Need to Know

Our industry-leading guarantee continues to protect your every purchase, and nothing about this situation has or will change our commitment to delivering authentic tickets.  As lovers of live events, we hope that the vast majority of events go on as planned, in which case your tickets are valid and we hope you enjoy the event. If for any reason you are no longer able to attend the event, you always have the option to sell your tickets on Premium Seats USA in just a few quick steps.  Keep in mind, if the event is postponed without a rescheduled date, you will have to wait until the event has been officially rescheduled before these tickets can be posted for sale.

To assure fans’ safety during these uncertain times, all tickets are subject to restrictions and requirements put in place by venues, teams, or government authorities as it pertains to social distancing, wearing personal protective gear or similar measures. If an event occurs without fans or reasonably similar seats are not available, you will receive a refund as if the event were cancelled. 

Yes, that means we reserve the right to cancel any orders for events where capacity limitations or changes require re-seating clients and alternative tickets are no longer available at a comparable price.

If an event is cancelled, you will be notified. Orders will be updated as follows:

1)   You will automatically receive a coupon for 120% of your original purchase
2)   You have 7 days from notification to request a full refund less any delivery fees (if you purchased a package, also less any components already delivered or redeemed)

All NFL games are not yet treated as cancelled as most teams have plans to partial re-opening.  Orders will be addressed on a case by case basis.

If an event is postponed, your tickets will most likely be valid for the new date, although this will depend on the venue’s policy. Similar to a cancellation, there is no need to take any action on your end, once we have confirmed the changes with the event organizer we will contact you with an update.

Please visit our Frequently Asked Questions that should help answer most of your questions immediately.


We understand that this is a challenging time for those near and far. You can count on our exceptional customer service team to remain on standby to help with any issues or concerns.  We wish all of our customers the best of health and look forward to seeing you at a live event again soon. 

On behalf of your friends in the ticket biz,

Lena Siegendorf
Chief Operating Officer
Premium Seats USA