OUR COMMITMENT TO YOU AS WE NAVIGATE CORONAVIRUS

 

Dear Live Event Fan,

As a valued Premium Seats USA customer, we wanted to touch base with you about the current Coronavirus situation and how this has impacted live events. We know it’s an unsettling time for everyone and send heartfelt condolences to all those currently affected. Every day brings new developments and you may have questions about how this impacts your live event experience. Please keep in mind we are a secondary ticket provider and do not have influence or control decisions around event changes like cancellation, postponement or increased safety measures at the event level.

If you purchased tickets from Premium Seats USA and your event is still happening, you are good to go! We recommend that you monitor the State Department for travel restrictions and check the Center for Disease Control (CDC)’s latest reports. These will help guide you to make the best decision based on your comfort level and event/travel plans. If you do choose to attend events in or around impacted areas, be prepared to follow the CDC recommendations for health screenings and quarantines.

If you can no longer attend your event for any reason, you can sell your tickets via Premium Seats USA in just a few quick steps.

You may be wondering what happens if there are changes to your event. If an event is postponed, you will not be eligible for a refund as your tickets will be automatically assigned to the newly rescheduled date.

If you purchased tickets from Premium Seats USA for an event that is cancelled, you have two options:
1)   Receive a coupon for 120% of your original purchase
2)   Receive a full refund less any delivery fees (if you purchased a package, also less any components already delivered or redeemed)

*Please check below for a regularly updated list of postponed, cancelled, and reschedule events.

This is an unprecedented time. Our Event Status team is very backlogged addressing each of the updated events and will work diligently to make sure you are notified with your options. This will vary by event, venue, and ticket refund policies set by the event producers. The priority of these notifications will be based on your event date, not necessarily the announcement of a change.  With a pandemic of this magnitude it will be no easy task for our team to process all of the refunds immediately, especially with all of the other postponements.  The refund process will take an unforeseen amount of time depending on office availability due to Coronavirus.

We understand that this is a challenging time for those near and far. You can count on our exceptional customer service team to remain on standby to help with any issues or concerns.

On behalf of your friends in the ticket biz,

Lena Siegendorf
Chief Operating Officer
Premium Seats USA

EVENT STATUS GUIDE

Last Updated: APRIL 3, 2020 @ 10:30AM EST

 

The lists below only include the largest events impacted and those with an official announcements. Not all impacted events are listed here. As soon as we hear about any event changes, whether it be cancelled or rescheduled we’ll make updates here and take the necessary action to remedy with customers. Please check spam or junk folders.

 

CANCELLED EVENTS:
  • 2020 BNP Paribas Open
  • AMA Supercross at CenturyLink Field on March 28
  • Hamilton San Francisco at Orpheum Theatre San Francisco through March 24
  • Justin Bieber at NRG Stadium on July 2
  • Oakland Athletics at San Francisco Giants at Oracle Park on March 24
  • Oakland Athletics Home Games at Oakland Coliseum (cancelled through March 31)
  • Pittsburgh Penguins at Columbus Blue Jackets at Nationwide Arena on March 12
  • Seattle Mariners Home Games at T-Mobile Park (cancelled through March 31)
  • NCAA Men’s & Women’s Basketball Tournaments and Championships
  • Houston Rodeo
  • MLB Spring Training & Exhibition Games
  • Wrestlemania 36 (fanless event, no ticketed guests)
  • Academy of Country Music Awards at MGM Grand Garden Arena
  • Billboard Music Awards at MGM Grand Arena on April 29
  • Lionel Richie at Encore Theater at Wynn Las Vegas on March 13 & 14
  • Chris Stapleton at Legacy Arena at The BJCC on March 21
  • Nelly at Don Barnett Arena on April 28
  • WWE: Live at Covelli Centre on March 15
  • WWE: Raw at PPG Paints Arena on March 16
  • AMA Supercross at Lucas Oil Stadium on March 14 
  • Post Malone at Toyota Arena on March 17
  • Hamilton at Ed Mirvish Theatre on March 15
  • Gary Allen at Route 66 Casino on April 4
  • Disney On Ice: Dare to Dream at VyStar Veterans Memorial Arena on April 6
  • WWE: Raw at Amalie Arena on April 6
  • WWE: NXT Takeover at Amalie Arena on April 4
  • WW: Smackdown at Amalie Arena on April 3
  • Frozen – The Musical at San Diego Civic Theatre on March 29
  • Bruno Mars at Park Theater at Park MGM on April 24 & 25 & thru May 10
  • Moulin Rouge – The Musical at Hirschfeld Theatre on March 27
  • PBR: Unleash The Beast at Gila River Arena on March 21
  • Hamilton at Pantages Theatre – CA on March 12-31
  • Cirque du Soleil – Axel at Santa Ana Star Center on April 25
  • Disney on Ice: Worlds of Enchantment at KFC Yum! Center on April 12
  • Cirque du Soleil – Ovo at Greensboro Coliseum on April 4
  • Harry Connick Jr. at Augusta Entertainment Complex on March 14
  • Academy of Country Music Awards at MGM Grand Garden Arena on April 5
  • Lynyrd Skynyrd at Allen County War Memorial Coliseum on September 18
  • Lauren Daigle & Johnnyswim at Legacy Arena at The BJCC on March 20
  • SpongeBob – The Musical at Dolby Theatre on April 11
  • WWE Friday Night SmackDown at Allstate Arena on March 27
  • Disney On Ice: Road Trip Adventures at Sprint Center on March 27-29
  • International Friendly: Honduras vs. Czech Republic at Inter Miami CF Stadium on March 29
  • Disney On Ice: Celebrate Memories at Toyota Arena – Ontario on April 12-19
  • Dear Evan Hansen at Fisher Theatre – March 24 – April 13
  • Disney On Ice: Road Trip Adventures at Heritage Bank Center on March 19-22
  • Joel and Victoria Osteen, Kanye West & Sunday Service Choir at Yankee Stadium on May 2
  • UFC Fight Night at Moda Center at the Rose Quarter on April 11
  • Zac Brown Summer Tour
  • Trey Anastasio Band Summer Tour
  • The Beach Boys at The Rapides Parish Coliseum on April 24
  • Yungblud at Starland Ballroom on May 9
  • Cher at Park Theater at Park MGM on February 29
  • Cher at Legacy Arena at The BJCC on March 18
  • WWE Monday Night Raw at State Farm Arena on March 30
  • The Avett Brothers at Macon Coliseum on April 2
  • Disney On Ice: Mickey’s Search Party at VyStar Veterans Arena on April 4
  • Big Gigantic at Masonic Temple Theatre on April 4
  • Jonas Brothers Live in Vegas at Park Theater on April 18
  • Lil Dicky at John E Worthen Arena on April 24
  • Portugal, The Man at Orpheum Theater on April 30
  • Theresa Caputo at Providence Performing Arts Center on June 21

 

*If your event is cancelled, you have one of these two options:

  • Receive a coupon for 120% of your original order to use on a future order
  • Receive a full refund less any delivery fees (if you purchased a package, also less any components already delivered or redeemed)

 

RESCHEDULED EVENTS:

The following events have been rescheduled to a new date and your tickets are still good to use. If you can no longer attend your event for any reason, you can sell your tickets via Premium Seats USA in just a few quick steps. These rescheduled events are not eligible for a refund.

 

  • Celine Dion at Capital One Arena originally on March 11- NEW DATE: November 16
  • Celine Dion at PPG Paints Arena originally on March 13- NEW DATE: November 18
  • Cher at Chesapeake Energy Arena originally on March 12- NEW DATE: September 18
  • Cher at Simmons Bank Arena originally on March 14- NEW DATE: September 20
  • Cher at FedEx Forum originally on March 16- NEW DATE: September 16
  • Cher at North Charleston Coliseum originally on March 20- NEW DATE: September 12
  • Cher at Pensacola Bay Center originally on March 22- NEW DATE: September 10
  • Cher at AmericanAirlines Arena originally on March 24- NEW DATE: December 5
  • Cher at Amalie Arena originally on March 26- NEW DATE: September 8
  • Cher at Heritage Bank Center originally on April 7- NEW DATE: September 14
  • Cher at Kohl Center originally on April 9- NEW DATE: September 24
  • Cher at Fargodome originally on April 11- NEW DATE: September 26
  • Cher at Resch Center originally on April 13- NEW DATE: September 22
  • Cher at Wells Fargo Arena originally on April 16- NEW DATE: September 28
  • Cher at Sprint Center originally on April 18- NEW DATE: October 2
  • Cher at Pinnacle Bank Arena originally on April 20- NEW DATE: November 12
  • Cher at INTRUST Bank Arena originally on April 22- NEW DATE: September 30
  • Cher at Casper Events Center Arena originally on April 24- NEW DATE: October 4
  • Cher at First Interstate Arena originally on April 26- NEW DATE: October 6
  • Cher at Vivint Smart Home Arena originally on April 28- NEW DATE: October 17
  • Cher at Ford Idaho Center Amphitheater originally on April 30- NEW DATE: October 8
  • Cher at Spokane Arena originally on May 2- NEW DATE: October 10
  • Cher at Angel of he Winds Arena originally on May 4- NEW DATE: October 12
  • Cher at Golden 1 Center originally on May 6- NEW DATE: October 14
  • Chris Stapleton Tour
  • Coachella at Empire Polo Club originally on April 10-12 & 17-19- NEW DATES: October 9-11 & 16-18
  • DaBaby at John Paul Jones Arena originally on March 14- NEW DATE: March 27
  • Dan + Shay at BOK Center originally on March 20- NEW DATE: July 30
  • Dan + Shay at American Airlines Center originally on March 21- NEW DATE: July 31
  • Dan + Shay at AT&T Center originally on March 19- NEW DATE: August 1
  • Dan + Shay at KFC Yum! Center originally on March 27- NEW DATE: August 6
  • Dan + Shay at Van Andel Arena originally on March 26- NEW DATE: August 7
  • Dan + Shay at CHI Health Center originally on April 18- NEW DATE: August 13
  • Dan + Shay at Sprint Center originally on April 9- NEW DATE: August 14
  • Dan + Shay at United Center originally on April 17- NEW DATE: August 15
  • Dan + Shay at Fiserv Forum originally on April 11- NEW DATE: August 28
  • Dan + Shay at Target Center originally on April 10- NEW DATE: August 29
  • Dan + Shay at Bon Secours Wellness Arena originally on March 14- NEW DATE: September 10
  • Dan + Shay at John Paul Jones Arena originally on March 13- NEW DATE: September 11
  • Dan + Shay at Greensboro Coliseum Complex originally on March 28- NEW DATE: September 12
  • Dan + Shay at Wells Fargo Center originally on March 12- NEW DATE: September 28
  • Dan + Shay at Bankers Life Fieldhouse originally on April 16- NEW DATE: October 5
  • Five Finger Death Punch at Red Rocks Amphitheatre on April 27- NEW DATE: October 14
  • Foo Fighters Tour – most dates rescheduled
  • Jason Aldean at Mizzou Arena originally on March 13- NEW DATE: August 7
  • Jason Aldean at Xcel Energy Center originally on March 14- NEW DATE: August 8
  • Jason Aldean at Veterans Memorial Coliseum originally on March 12- NEW DATE: August 9
  • JoJo Siwa Tour (through March 27) all dates Rescheduled
  • Kane Brown at Canadian Tire Centre originally on March 19- NEW DATE: August 27
  • Kane Brown at Budweiser Gardens originally on March 20- NEW DATE: August 29
  • Kane Brown at Tribute Communities Centre originally on March 21- NEW DATE: August 28
  • Kane Brown at North Charleston Coliseum originally on March 26- NEW DATE: October 15
  • Kane Brown at Daily’s Place originally on March 28- NEW DATE: October 16
  • Kane Brown at BancorpSouth Arena on April 23 – NEW DATE: August 8
  • KISS at BOK Center originally on March 12- NEW DATE: October 4
  • KISS at Mississippi Coast Coliseum originally on March 15- NEW DATE: October 6
  • KISS at Cajundome originally on March 14- NEW DATE: October 7
  • Lauren Daigle at Grossinger Motors Arena originally on March 14- NEW DATE: August 15
  • Lauren Daigle at Huntington Center originally on March 15- NEW DATE: July 8
  • Lauren Daigle at Rose Quarter originally on April 24- NEW DATE: August 6
  • Marc Anthony at Amway Center originally on March 8- NEW DATE: November 7
  • Monster Jame Triple Threat Series at Heritage Bank Center on March 28-29- NEW DATES: November 21-22
  • MotoGP US Grand Prix at Circuit of the Americas originally on April 3-5- NEW DATE: November 15
  • Ngthmre at Bill Graham Civic Auditorium originally on March 13- NEW DATE: June 6
  • Reba McEntire at Ford Center originally on March 20- NEW DATE: August 8
  • Reba McEntire at Von Braun Center Arena originally on March 21- NEW DATE: July 9
  • Reba McEntire at PPG Paints Arena originally on March 26- NEW DATE: July 16
  • Reba McEntire at Wind Creek Event Center originally on March 27- NEW DATE: July 18
  • Reba McEntire at Huntington Center originally on March 28- NEW DATE: July 17
  • Reba McEntire at Allstate Arena originally on April 24- NEW DATE: July 24
  • Reba McEntire at Resch Center originally on April 25- NEW DATE: July 31
  • Reba McEntire at Denny Sanford Premier Center originally on April 26- NEW DATE: August 1
  • Reba McEntire at Mississippi Coast Coliseum originally on May 1- NEW DATE: July 11
  • Reba McEntire at Infinite Energy Arena originally on May 2- NEW DATE: July 10
  • Reba McEntire at Xcel Energy Center originally on May 7- NEW DATE: July 23
  • Reba McEntire at Peoria Civic Center originally on May 8- NEW DATE: August 7
  • Reba McEntire at Van Andel Arena originally on May 9- NEW DATE: August 6
  • Stagecoach Festival at Empire Polo Club originally on April 24-26- NEW DATES: October 23-25
  • Toby Keith at Hertz Arena originally on May 1 – NEW DATE: October 2
  • The Eagles Tour
  • Thomas Rhett Tour
  • Ultra Music Festival at Bayfront Park Amphitheater originally on March 20-22, 2020- NEW DATES: March 26-28, 2021
  • Hamilton at Fabulous Fox Theater Atlanta on April 4- NEW DATE: August 8
  • Hamilton at Fabulous Fox Theater Atlanta on April 5- NEW DATE: August 9
  • Hamilton at Fabulous Fox Theater Atlanta on April 10- NEW DATE: August 14
  • Hamilton at Fabulous Fox Theater Atlanta on April 11- NEW DATE: August 15
  • Hamilton at Fabulous Fox Theater Atlanta – various dates rescheduled

 

POSTPONED EVENTS – NEW DATE NOT YET CONFIRMED:

The following events are postponed to a future, undetermined date. We’re actively monitoring for updates, and will update you as soon as we see an announcement from the event organizer with the new date. These postponed events are not eligible for a refund.

 

  • Billie Eilish at Wells Fargo Center on March 13
  • Billie Eilish at Madison Square Garden on March 15
  • Billie Eilish at Prudential Center on March 16
  • Billie Eilish at Capital One Center on March 18
  • Billie Eilish at TD Garden on March 19
  • Billie Eilish at Barclays Center on March 20
  • Billie Eilish at Little Caesars Arena on March 23
  • Billie Eilish at United Center on March 24
  • Billie Eilish at Bankers Life Fieldhouse on March 25
  • Billie Eilish at Bridgestone Arena on March 27
  • Billie Eilish at Enterprise Center on March 28
  • Blake Shelton at CHI Health Center on March 12
  • Blake Shelton at Pepsi Center on March 14
  • Blake Shelton at Allstate Arena on March 19
  • Blake Shelton at Fiserv Forum on March 20
  • Blake Shelton at Little Caesars Arena on March 21
  • Brantley Gilbert at Ford Idaho Center Arena on March 19
  • Brantley Gilbert at Moda Center on March 20
  • Brantley Gilbert at Tacoma Dome on March 21
  • Brantley Gilbert at Citizens Business Bank Arena on March 26
  • Brantley Gilbert at Save Mart Center on March 27
  • Brantley Gilbert at The Chelsea at The Cosmopolitan on March 28
  • BTS – Bangtan Boys Tour
  • Celine Dion at Pepsi Center on March 24
  • Celine Dion at Vivint Smart Home Arena on March 26
  • Celine Dion at Gila River Arena on March 29
  • Celine Dion at Pechanga Arena on March 31
  • Celine Dion at STAPLES Center on April 2-3
  • Celine Dion at Golden 1 Center on April 7
  • Celine Dion at Oakland Arena on April 9
  • Celine Dion at Chase Center on April 10
  • Celine Dion at Moda Bank on April 13
  • Celine Dion at Tacoma Dome on April 15
  • Celine Dion at Rogers Arena on April 17-18
  • Celine Dion at Rogers Place on April 21-22
  • Celine Dion at SaskTel Centre on April 25
  • Celine Dion at Ball MTS Place on April 27
  • Cher at Legacy Arena at the BJCC originally on March 18
  • Chris Stapleton at Frank Erwin Center on March 12
  • Chris Stapleton at Globe Life Field on March 14
  • Chris Stapleton at Mississippi Coast Coliseum on March 20
  • Chris Stapleton at Legacy Arena at the BJCC on March 21
  • Dancing With The Stars at Tyson Events Center on March 15
  • Elton John Tour
  • Hamilton at Arsht Center on March 13-15
  • Harlem Globetrotters at John Paul Jones Arena on March 12
  • JoJo Siwa Tour
  • Michael Buble Tour
  • Pearl Jam Tour
  • PGA Tours through April 9
  • Post Malone at Chase Center on March 19
  • Post Malone at MGM Grand Garden Arena on March 14
  • Shania Twain Las Vegas Residency (March shows)
  • Sporting Kansas City at San Jose Earthquakes at Earthquakes Stadium on March 21
  • Stomp at Durham Performing Arts Center
  • Symphony at Orpheum Theatre on March 14
  • The Masters at Augusta National Golf Club on April 9-12
  • Tool at Arena at Ford Idaho Center on March 14

 

EVENTS UNDER REVIEW:

The following events are currently being reviewed by our teams. We’re aware that they are impacted and will update as soon as we know more.

 

  • Cecile McLorin Salvant at Paramount Theatre Oakland on March 11
  • ISU World Figure Skating Championships
  • MLB season
  • MLS season
  • NASCAR Cup Race at Homestead Miami Speedway on March 22
  • NASCAR Xfinity Series: Atlanta 250 & NASCAR Gander Outdoor Truck Series: Georgia 200 at Atlanta Motor Speedway on March 14
  • NBA season
  • NHL season
  • Pearl Jam Tour
  • Sturgil Simpson at Hampton Coliseum on March 13
  • Sturgil Simpson at The Met on March 14
  • Sturgil Simpson at Coca-Cola Coliseum on March 18
  • The Players Championship at Players Stadium Course on March 12-15
  • USHL season
  • Jazz in the Gardens Music Festival at Hard Rock Stadium on March 12-13