OUR COMMITMENT TO YOU AS WE NAVIGATE CORONAVIRUS

June 23, 2020

Dear Live Event Fan,

We’ve had some additional good news hit the live event landscape.  The NBA has approved a competitive format for a restart to the 2019-2020 season with 22 teams returning to play and a tentative start date of July 31.  The NHL clubs were permitted toopen their training facilities on June 8th as they prepare for a 24 team competition for the Stanley Cup.  The NFL continues to hold strong with a plan to resume full games as scheduled this fall. 

As a valued Premium Seats USA customer, we wanted to remind you that we are continually monitoring the guidance provided by the Centers for Disease Control (CDC) and are adjusting our COVID-19 contingency plans as necessary to continue providing the same high level of service as always.  This is still an unsettling time for everyone and we continue to send heartfelt condolences to all those affected.  

What You Need to Know About Schedule Shifts

Full refunds will be available if events are cancelled and cannot be reschelded, or if the event continues under conditions that prohibit fans from attending. If an event is postponed or rescheduled, your tickets are valid for the new date, so hang onto them and we will keep you posted. Full terms and conditions apply.

We care deeply about live events, and the fans that make them so special. We want to provide as much clarity as possible on how this impacts your tickets.  Please keep in mind we are a secondary ticket provider and do not have influence or control decisions around event changes like cancellation, postponement or increased safety measures at the event level.

If an event is cancelled, you will be contacted regarding your refund potions. For eligible orders, you will receive an email with details about your options.

1)   Receive a coupon for 120% of your original purchase
2)   Receive a full refund less any delivery fees (if you purchased a package, also less any components already delivered or redeemed)

If an event is postponed, your tickets will most likely be valid for the new date, although this will depend on the venue’s policy. Similar to a cancellation, there is no need to take any action on your end, once we have confirmed the changes with the event organizer we will contact you with an update.

*Please check below for a regularly updated list of cancelled events.

As lovers of live events, we hope that the vast majority of events go on as planned, in which case your tickets are valid and we hope you enjoy the event. If for any reason you are no longer able to attend the event, you always have the option to sell your tickets on Premium Seats USA in just a few quick steps.  Keep in mind, if the event is postponed without a rescheduled date, you will have to wait until the event has been officially rescheduled before these tickets can be posted for sale.

Please visit our Frequently Asked Questions that should help answer most of your questions immediately.

This is an unprecedented time. Our Event Status team is very backlogged addressing each of the updated events and will work diligently to make sure you are notified with your options. This will vary by event, venue, and ticket refund policies set by the event producers. The priority of these notifications will be based on your event date, not necessarily the announcement of a change.  With a pandemic of this magnitude it will be no easy task for our team to process all of the refunds immediately, especially with all of the other postponements.  The refund process will take an unforeseen amount of time depending on office availability due to Coronavirus.

We understand that this is a challenging time for those near and far. You can count on our exceptional customer service team to remain on standby to help with any issues or concerns.  We wish all of our customers the best of health, and look forward to seeing you at a live event again soon. 

On behalf of your friends in the ticket biz,

Lena Siegendorf
Chief Operating Officer
Premium Seats USA

 EVENT STATUS GUIDE

Last Updated: June 24, 2020 @ 12:00PM EST

 

The lists below only include the largest events impacted and those with an official announcements. Not all impacted events are listed here. As soon as we hear about any event changes turning to a cancelled status, we’ll make updates here and take the necessary action to remedy with customers.

 

CANCELLED EVENTS:
  • 2020 BNP Paribas Open
  • AMA Supercross at CenturyLink Field on March 28
  • Hamilton San Francisco at Orpheum Theatre San Francisco through March 24
  • Justin Bieber at NRG Stadium on July 2
  • Oakland Athletics at San Francisco Giants at Oracle Park on March 24
  • Oakland Athletics Home Games at Oakland Coliseum (cancelled through March 31)
  • Pittsburgh Penguins at Columbus Blue Jackets at Nationwide Arena on March 12
  • Seattle Mariners Home Games at T-Mobile Park (cancelled through March 31)
  • NCAA Men’s & Women’s Basketball Tournaments and Championships
  • Houston Livestock Show & Rodeo March 11-22
  • MLB Spring Training & Exhibition Games
  • Wrestlemania 36 (fanless event, no ticketed guests)
  • Academy of Country Music Awards at MGM Grand Garden Arena
  • Billboard Music Awards at MGM Grand Arena on April 29
  • Lionel Richie at Encore Theater at Wynn Las Vegas on March 13 & 14
  • Chris Stapleton at Legacy Arena at The BJCC on March 21
  • Nelly at Don Barnett Arena on April 28
  • WWE: Live at Covelli Centre on March 15
  • WWE: Raw at PPG Paints Arena on March 16
  • AMA Supercross at Lucas Oil Stadium on March 14 
  • Post Malone at Toyota Arena on March 17
  • Hamilton at Ed Mirvish Theatre on March 15
  • Gary Allen at Route 66 Casino on April 4
  • Disney On Ice: Dare to Dream at VyStar Veterans Memorial Arena on April 6
  • WWE: Raw at Amalie Arena on April 6
  • WWE: NXT Takeover at Amalie Arena on April 4
  • WW: Smackdown at Amalie Arena on April 3
  • Frozen – The Musical at San Diego Civic Theatre on March 28-29
  • Bruno Mars at Park Theater at Park MGM on April 24 & 25 & thru May 10
  • Moulin Rouge – The Musical at Hirschfeld Theatre on March 27
  • PBR: Unleash The Beast at Gila River Arena on March 21
  • Hamilton at Pantages Theatre – CA on March 12 thru September 6
  • Cirque du Soleil – Axel at Santa Ana Star Center on April 25
  • Disney on Ice: Worlds of Enchantment at KFC Yum! Center on April 12
  • Cirque du Soleil – Ovo at Greensboro Coliseum on April 4
  • Harry Connick Jr. at Augusta Entertainment Complex on March 14
  • Academy of Country Music Awards at MGM Grand Garden Arena on April 5
  • Lynyrd Skynyrd at Allen County War Memorial Coliseum on September 18
  • Lauren Daigle & Johnnyswim at Legacy Arena at The BJCC on March 20
  • SpongeBob – The Musical at Dolby Theatre on April 11
  • WWE Friday Night SmackDown at Allstate Arena on March 27
  • Disney On Ice: Road Trip Adventures at Sprint Center on March 27-29
  • International Friendly: Honduras vs. Czech Republic at Inter Miami CF Stadium on March 29
  • Disney On Ice: Celebrate Memories at Toyota Arena – Ontario on April 12-19
  • Dear Evan Hansen at Fisher Theatre – March 24 – April 13
  • Disney On Ice: Road Trip Adventures at Heritage Bank Center on March 19-22
  • Joel and Victoria Osteen, Kanye West & Sunday Service Choir at Yankee Stadium on May 2
  • UFC Fight Night at Moda Center at the Rose Quarter on April 11
  • Zac Brown Summer Tour May – June
  • Trey Anastasio Band Summer Tour
  • The Beach Boys at The Rapides Parish Coliseum on April 24
  • Yungblud at Starland Ballroom on May 9
  • Cher at Park Theater at Park MGM on February 29
  • Cher at Legacy Arena at The BJCC on March 18
  • WWE Monday Night Raw at State Farm Arena on March 30
  • The Avett Brothers at Macon Coliseum on April 2
  • Disney On Ice: Mickey’s Search Party at VyStar Veterans Arena on April 4
  • Big Gigantic at Masonic Temple Theatre on April 4
  • Jonas Brothers Live in Vegas at Park Theater on April 18
  • Lil Dicky at John E Worthen Arena on April 24
  • Portugal, The Man at Orpheum Theater on April 30
  • Theresa Caputo at Providence Performing Arts Center on June 21
  • Disney on Ice: Worlds of Enchantment at Infinite Energy Arena on April 23-26
  • Niall Horan ‘Nice to Meet Ya’ World Tour
  • Harry Connick Jr. at Cobb Energy Performing Arts Centre on March 22
  • Jurassic World at Honda Center on July 11
  • Monster Jam at Tuscan Arena on March 20-22
  • Monster Jam at Wells Fargo Arena in Des Moines on May 29-30
  • AMA Supercross at Ford Field on March 21
  • WWE Money In The Bank at Royal Farms Arena on May 10
  • Lady Gaga at Park Theater at Park MGM – April – May
  • Alice Cooper Select Tour Dates May 29 – July 15
  • Jerry Seinfeld at The Colosseum on April 3
  • Buckeye Country Superfest 2020
  • WWE Wrestlemania Axxess
  • Friendly: Mexico vs. Colombia at Empower Field at Mile High on May 30
  • UFC Fight Night: Anthony Smith vs. Glover Teixeira at Pinnacle Bank Arena on April 25
  • Little Big Town – Nightfall at The Colosseum at Caesars Palace on April 26
  • Cats at Fabulous Fox on April 7-19
  • Sam Hunt at Hollywood Casino Amphitheatre on June 20
  • The Black Keys Select Tour Dates
  • Keith Urban in Las Vegas April – July
  • Krewella at Webster Hall on May 5
  • Bon Jovi Tour
  • Dead and Company tour
  • Russell Brand at Town Hall on May 30
  • Above & Beyond Acoustic with Colorado Symphony at Red Rocks Amphitheatre on July 1
  • Aerosmith at Park Theater through June 4
  • Adam Sandler Various Dates March – April
  • Justin Bieber at AT&T Stadium on June 27
  • Chicago – The Musical at Citi Emerson Colonial Theater on May 8
  • Boston Calling Musical Festival
  • Wu-Tang Clan at Ryman Auditorium on May 3
  • The Lion King at Morris Performing Arts Center – March 4 – 22
  • Russell Peters at Wynn Las Vegas on June 6
  • Sal Vulcano at Taft Theater on May 9
  • The Lumineers May and June tour dates
  • Sturgill Simpson Tour
  • Old Dominion various dates
  • Lynyrd Skynyrd Arena shows
  • Kelly Clarkson at Zappos Theater thru September
  • Journey tour
  • DaniLeigh at The Underground – Charlotte on May 15
  • Reba McEntire at Caesars Palace on June 10
  • Excision at Navy Pier on March 28
  • Harry Connick Jr. at Broward PAC on March 18
  • The Player’s Championship
  • Norah Jones tour thru August 24
  • The 1975 tour
  • Ali Wong at Meridian Hall on May 15
  • Jason Aldean tour
  • Shania Twain at Zappos Theater Vegas thru June 6
  • Camila Cabello tour
  • Brandi Carlile at Wolf Trap on July 25
  • Alabama at Legancy Arena BJCC on October 4
  • The Black Keys tour
  • Knotfest: Slipknot summer tour
  • Alice Cooper various dates thru July 15
  • Trace Adkins at Fraze Pavilion on July 2
  • Diana Ross at The Fillmore Miami Beach
  • AJR tour
  • Chris Stapleton select dates – July 4, 18, 23 and October 8
  • Tinashe at Buckhead Theater on May 29
  • Rascal Flatts Farewell tour
  • Foreigner Juke Box Heroes 2020 tour
  • Sam Hunt 2020 Southside Summer tour
  • Nickelback tour
  • Lady Antebellum tour
  • Steely Dan at Budweiser Stage on June 23
  • Foreigner – July thru September dates
  • The Weeknd at Smoothie King Center on July 23
  • Sammy Hagar tour
  • Jill Scott at Macon City Auditorium on March 20
  • Celtic Woman at PPAC on March 26
  • Lovers & Friends at Dignity Health Sports Park on August 8
  • The Avett Brothers at Tuscaloosa Amphitheater on August 28
  • Alison Krauss at BancorpSouth Arena on June 4
  • Jimmy Buffett at Chesapeake Energy on October 15
  • Steve Martin & Martin Short select dates – July 31, September 12 & 18
  • Brent Faiyaz select dates – August 15 & 30 and Sept. 10
  • Tim McGraw tour
  • NHL regular season games
  • NBA regular season games
  • Atlanta Symphony Orchestra: Styx at Ameris Bank Amphitheater on June 21
  • Monster Jam at Lincoln Financial Field on April 11
  • Jim Gaffigan at Arizona Federal on September 19
  • Hamilton at St. Louis Fabulous Fox Theater May 5 – June 7
  • D.C. Jam at FedEx Field on July 4
  • Monster Jam Triple Threat Series at Schottenstein Center on June 6
  • Monster Jam at SNHU Arena on March 28
  • Monster Jam at Levi’s Stadium on April 4
  • Incubus tour
  • Chelsea Handler at Wind Creek on March 13
  • Korn & Faith No More tour
  • Brad Paisley tour
  • Alison Krauss tour
  • Tool tour
  • Hamilton at Ed Mirvish Theater
  • Ali Wong – NY and DC shows
  • Dear Evan Hansen at Hippodrome Theater May 5-17
  • Wicked at Des Moines Civic Center June 17 – July 5
  • Welcome to Rockville
  • Thomas Rhett at iThink Financial and S&T Bank Music Park
  • Janet Jackson tour
  • Poison at Nugget Event Center on July 18
  • Coheed & Cambria at Wilma Theater on May 25
  • Bob Dylan tour
  • Lewis Capaldi at Rockland Trust Bank on July 31
  • Kenny Chesney at Minute Maid Park on May 22
  • Kenny Chesney at Alamodome on May 23
  • Chicago – The Band at Virginia Credit Union on May 3
  • Chicago – The Band at The Warf Amphitheater on May 16
  • Cody Johnson at Chesapeake Energy on June 26
  • Rod Stewart at Coastal Credit Union Music Park on August 21
  • Rod Stewart at Hollywood Casino Amphitheater on September 5
  • 2020 PGA Championship
  • 2020 Vampire Weekend
  • 2020 World Championship Boxing