Frequently Asked Questions | PremiumSeatsUSA.com
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frequently asked questions

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Check our Frequently Asked Questions below to see if your question is listed. If not, please give us a call at (866) 312-9295 or send us a message on the Contact Us page and we will get back to you shortly.

We sell tickets on the secondary market. The name printed on the ticket belongs to the individual whose credit card was used to purchase the ticket originally, however this does NOT require that individual to be the one using the ticket.

We connect buyers and sellers on the secondary ticket market and we are not affiliated with primary sellers such as Ticketmaster, the box office, venue, team or artist. All of the tickets available on our website are sold at market value, not face value. This means that the price can be higher, or lower, than what is printed on the ticket depending on when you made your purchase.

Most venues or teams will have what is called a delayed release on their electronic tickets to cut back on fraudulent or duplicated tickets. This method of holding the tickets up to a few hours prior to the event is becoming more and more popular and is determined 100% by the retailer and cannot be expedited. Your tickets may not be available for delivery until the day of the event. Rest assured, Premium Seats USA has a 200% guarantee that you will receive them in time for the event. If your tickets are physical or need to be printed in time for you to get to the event and you are concerned about when you will be receiving your tickets, please give us a call at (866) 312-9295.

WATCH VIDEO ABOUT DELAYED RELEASE >

These paper tickets are known as Ticketfast tickets. They are the new form of print your own tickets being offered by Ticketmaster, the official distribution outlet for majority of the tickets we sell. Ticketfast tickets allow for customers to obtain their tickets by email rather than waiting for them to be shipped. Ticketfast tickets are as valid as traditional hard tickets.

Simply put – service fees are part of the ticketing industry. The service fee covers the cost of all company operations required to facilitate transactions and maintain our exceptional customer service. Specifically, it covers the costs associated with finding and listing thousands of tickets to events worldwide, maintaining rigorous web security and online privacy measures, coordinating shipping and delivery of thousands of ticket orders, and supporting an in-house call center that delivers premium customer support over extended business hours. Most promoters, venues, teams, artists and ticketing companies apply these fees either directly or indirectly to their prices. Rest assured we offer the best priced tickets on the secondary market and we will meet, if not beat, any competitor’s online advertised price.

The “Delivery” fee you see for your e-ticket order is the cost to have the tickets converted from hard stock into electronic.

We will meet, if not beat, any competitors online advertised price. When shopping for tickets, if you find an online advertised price on a competitors website that is better than the online advertised price for the exact same set of tickets on premiumseatsusa.com (same section and row), you can contact our call center for a Price Match. After validation, we will offer to meet, if not beat that price and process your request over the phone.

Due to constant price changes in ticketing, Price Matches are not offered after a ticket request has been processed. This Price Match is only available at the time of sale and can only be processed over the phone with an Entertainment Consultant. Price Matches are offered at the sole discretion of Premium Seats USA. Exclusions apply.

Premium Seats USA is proud to offer a 200% money back guarantee like none other in the industry. Once your order has been placed and confirmed, you are guaranteed to receive your tickets in time for the event. If, for any reason other than causes beyond the reasonable control of Premium Seats USA (including but not limited to a shipping error, natural disaster, act of God, labor controversy, etc.), a client does not receive the tickets as acknowledged in the confirmation e-mail, comparable or better tickets may be substituted at no additional cost. If we don't deliver; a 200% refund will be given. Your tickets are also guaranteed to be genuine and authentic. All of our suppliers are licensed ticket professionals which undergo an extensive screening process to ensure you are purchasing from only high quality, reputable sources. For full details and exclusions to this guarantee click here.

All of our tickets are sold at market value, not face value. The market value price for a ticket is determined by several factors including the location of the seat, current supply and demand, and the date and location of the event. Because the market value of tickets is in constant fluctuation, we are only able to match pricing over the phone. All orders placed online are final sales. If the market value of a particular ticket goes down after an order is placed, we are unable to credit the difference on the original order. In the same instance, if the market value of a particular ticket goes up after an order is placed, we do not ask our clients to pay the difference of the higher market price.

Premium Seats USA will notify you of the expected date of delivery of your tickets as soon as we confirm your order. We will confirm your order within 24-48 hours of your internet purchase either by phone or e-mail. Orders placed over the weekend may not be confirmed until Monday. To ensure proper delivery, a signature is required for all ticket shipments. If your package does not arrive as anticipated, please contact a customer service representative at (866) 312-9295.

Premium Seats USA connects buyers and sellers in the secondary market. All of our tickets are sold at market value, not face value. The market value price for a ticket is determined by several factors including the location of the seat, supply and demand, and the date and location of the event. Most tickets are sold at a price above the face value and reflect the cost of obtaining desirable seats for popular and sold out events. However, it is important to note that many tickets offered for sale on the secondary market list below the original face value of the ticket. It is not uncommon to find great deals on discounted tickets to some of the nation's most popular events. The only place you can buy tickets at face value is directly from the venue, box office, team or promoter that handles the event. However, it is important to note that many primary sellers often charge a service or convenience fee creating a price over the face value of the ticket. If you want to purchase tickets from a primary source, please inquire directly with them.

Seat numbers are not disclosed on our website. To protect the privacy of the buyer and seller we do not publish this information. If you have questions about a specific seat location for an event you can call our office and a representative will be happy to help you.

All tickets are sold together unless otherwise noted.

There are a number of events that only allow entry into the event with “paperless tickets”; these events do not accept nor do they offer or print tickets for event-goers. In order to enter the event you must have the card that was used to purchase the tickets from the venue or box office (the original card used to purchase tickets).

Because you are purchasing tickets from the original buyer (also referred to as the reseller) there are two ways to gain entry into the event:

• If the reseller used a gift card in the original purchase they will send you the card for use as entry into the event. The gift card will have a zero balance but will grant you access to the event just as a traditional ticket would. Simply present the card at the gate; you do not need to collect anything at will call or the box office.
• If the original purchasers used a credit card you will meet a representative of the reseller outside the event and they will walk you (and your other paid guests) into the gate using the original credit card.

After the gate attendant has scanned the card you will receive seat information for you and your paid party. Because all the tickets are batched together on one transaction your entire party must enter the event at the same time.

Credit Card Entry means you'll get through the gate with a credit card. Sometimes this card is provided to you and other times you need to accept the tickets onto your credit card for entry to the event. When you need to accept the tickets onto your credit card, this is called Flash Seats. Simply bring that card to the venue along with a photo ID (driver's license, state ID, or passport) and head straight to the gate. A quick swipe of your credit card - you will not be charged again - and you're in.

Just show your seat locator slip! You’ll get one at the entrance when the gate attendant swipes the credit card.

When Credit Card Entry is the only option it’s because the tickets are in high demand, and the artist, team, or venue does not want the ticket to be accidentally duplicated or reissued. With the credit card entry, the only physical ticket/stub will be given to you, the buyer, upon arrival to the venue.

Mobile Tickets are among the newest forms of electronic tickets, a convenient and secure digital ticketing system. You will not receive or need to print out a paper ticket of any kind for the event. An email will be sent to you from the team or Ticketmaster inviting you to accept the Mobile ticket(s). You will need to create a free account with Ticketmaster if you do not already have one. You must register with the same email address you provided when placing your order.

On the day of your event, you will present your tickets from your mobile device at the gate. There is no need to go to Will Call. At the gate, the usher will scan your device to allow you into the venue. Your entire party must enter the venue at this time. If parties will be arriving separately, you can transfer some or all of your tickets through the same platform where you accepted them.

Flash seats are among the newest forms of electronic tickets, a convenient and secure digital ticketing system. You will not receive or need to print out a paper ticket of any kind for the event. You will receive an email from Flash Seats inviting you to claim your ticket(s). You will need to create a free account with Flash Seats if you do not already have one. You must register with the same email address you provided when placing your order. In order to accept your ticket(s) you will need to link a credit card or ID to your Flash Seats account (the credit card will not be charged). This card will then be swiped by the venue to allow entry. Alternatively, you may download the Flash Seats mobile app onto your smartphone which will generate a QR code that will be scanned at the gate when you arrive to your event.

On the day of your event, you will go straight to the gate. There is no need to go to Will Call. At the gate, the usher will scan the QR code from your device if you are using the Flash Seats app or you will swipe your credit card or ID that was set up for your Flash Seats account to allow you into the venue. Your entire party must enter the venue at this time. If parties will be arriving separately, you can transfer some or all of your tickets through the same platform where you accepted them.

Before purchasing tickets, carefully review your event and seat location. There are no refunds, exchanges or cancellations on any orders once they have been confirmed. This also applies to lost, stolen, damaged or destroyed tickets. Premium Seats USA is not responsible for any changes in event times or schedules and venue or stage configurations.

If an event is officially cancelled without a rescheduled date, we will provide a refund in full for the amount you paid for the tickets. Refunds are not offered for an act of God (rainout, hurricane, earthquake, etc.), strike, lockout or if a show is cancelled and refunds are not offered by the official venue's box office. Any shipping charges associated with an order are not refundable. We are not able to offer refunds for postponed events; however, the original tickets issued will be honored for the rescheduled date and time.

If you purchased a ticket package for a cancelled event you will be refunded for the ticket portion of the package and any unused components associated to the package that are able to be cancelled based on the time of the event cancellation notice. You will receive specific details about what portion of your package is cancelled when our office receives notice of the cancelled event. We are not able to offer refunds for postponed events; however, the original tickets and package components will be honored for the rescheduled date and time assuming they have not already been redeemed prior to artist cancellation.

If your event is in an area that could be impacted with a natural disaster or bad weather, one of two outcomes can be expected:

1. Your event will be postponed, a new date may be provided at the time of postponement or the date will be TBD. You are not eligible for a refund as your ticket, in most cases, will remain authenticated for the new date and time of the event.

2. Your show will be canceled, you can expect a full refund (Invoice total less applicable delivery fees) within 7-10 business days.

While we are aware that travel plans may be impacted, we are not responsible for those accommodations. A refund will not be granted if the event is still scheduled.

If you purchased a ticket package and your event has been postponed, we will make the necessary accommodation adjustments based on the new date. You will be informed of any and all changes to any accommodations.

If you purchased a ticket package and your event has been canceled, you will receive a refund for all goods or services not yet delivered.

Most theaters along with several venues have even and odd seating.  As long as your seats are consecutively odd or even (2, 4, 6, 8 or 1, 3, 5, 7) they are together.

No. It is not illegal to sell tickets online for more than face value. However, it commonly requires a license and a set of standards to follow. Premium Seats USA, LLC is registered with the State of Florida as a Seller of Travel (Registration No. ST36555) which permits us to sell tickets both in and out of state.

Premium Seats USA is the nation’s favorite and most trusted brand for premium event seating and tickets. Providing safe, easy, and convenient ways to purchase tickets 24 hours a day, we offer our clients access to the nation’s largest database of sports, concert, and theater tickets. The majority of tickets listed on Premium Seats USA come from professional, licensed brokers as well as individual sellers such as season ticket holders who are unable to attend every game and average consumers who purchased tickets to an event but can no longer attend.

The ticket industry is highly exposed to fraud. In order to protect our clients and victims of credit card theft from unauthorized ticket charges we may ask you to complete and return a credit card authorization form. This form as well as copies of both the credit card holders photo ID and credit card will help us ensure the credit card, identification, signature and billing address are correct. This is something that protects both the client and the company. Click here to download a credit card authorization form.

If you buy tickets for any playoff sporting event, including MLB Playoff games, and one of the teams does not advance for that game to take place then we will provide a refund in full for the amount you paid for the tickets but only after the tickets have been returned. Any shipping charges associated with an order are not refundable. For this reason, we encourage our clients to wait until the game has been determined to have their tickets shipped to them. Premium Seats USA will not be responsible for shipping costs associated with returning tickets and all tickets must be returned within 14 days of the scheduled event date in order to obtain a refund.

Primary sellers, such as the venue, box office and Ticketmaster often sell out minutes after the public on sale and don't allow you to choose your seat locations. Most of the time, premium tickets are difficult, if not, impossible to secure. We solve this problem. Premium Seats USA has the largest inventory of live entertainment event tickets on the web. We provide you with the opportunity to select the exact location of your seats. That means no more settling for a nose bleed or hoping to get good seats when the event goes on sale only to be told that nothing is available. Because the words "sold out" are not in our vocabulary, you'll always find a wide selection of tickets available on our site. Aside from scoring you great seats, we can make your event experience more memorable by adding pregame hospitality, VIP club access, premier parking, a meet and greet with the band or special travel accommodations.

We guarantee you the best priced tickets you'll find on the secondary market and we will always meet, if not beat, any competitor's online advertised price. All ticket transactions on Premium Seats USA are backed by our 200% Money Back Guarantee. We are members in good standing with the Better Business Bureau, the National Association of Ticket Brokers (NATB) and the Florida Association of Ticket Brokers (FATB) which are organizations that promote an industry-wide standard of conduct and have created ethical rules and procedures to protect the public and foster a positive perception of the industry.

There are two options available to you if you have extra tickets that you would like to sell. The first, a quick sell, enables you to cash out today (rather than wait for a matched buyer) and lock in a guaranteed sales price typically 40-60% of market value. The other option is to list your tickets on consignment, which is recommended, and is the best bet to earn top dollar for your tickets. Once your tickets are listed for sale on our website and ticket resale networks, they will be exposed on thousands of ticket websites across the internet. You keep the tickets and have the ability to control pricing until we notify you that they have been sold. For tickets sold on consignment, 85% of the sales price is paid to you, the seller. For more information please visit the Sell Tickets page. Once you fill out the appropriate forms a Premium Seats USA purchasing agent will contact you to discuss next steps. If you have any questions feel free to call us toll free at 866-312-9295.

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